RETURN, REFUND & EXCHANGE POLICIES
We strive for the highest quality of product and excellent customer service. We hope that you are silly-happy with your orders, and that you’d never-ever want to return an item. However, we certainly understand this can’t happen 100% of the time.
We have a NO REFUND/EXCHANGE or STORE CREDIT ONLY POLICY.
All requests must be made within 7 days from the date you received your order, and they must be approved by us.
All of our soaps are handcrafted. Size, shape, color and aroma may differ slightly from batch to batch, as our raw materials can vary from source to source.
If you are unhappy with a product, we are glad to exchange it for you, provided you pay the shipping fee.
All Sale items are final, and are not eligible for an exchange.
We ship our orders using UPS and USPS.
All shipping fees are non-refundable. You are responsible for shipping charges for exchanges.
Orders are processed in the order they are received, and typically ship within a few business days.
We hand-pack your order with a great deal of care.
Once we pack and ship an order to you and provide you with a tracking number, we are not liable for lost or damaged packages. You will need to start a claim with your mail carrier.
If you have special instructions for shipping, please clearly indicate so on your order. If you do not receive your order because you haven't clearly stated your instructions, or provided an incorrect address, we are not liable.
ALLERGIC REACTIONS POLICY
We are not liable for ANY allergic reaction you believe may have been caused by one of our products.
All our ingredients are clearly listed on the back of all of our products. Please read the list very carefully prior to using the product. If you have a known allergy to an ingredient, do not use the product. If you are concerned about an unknown allergy you might have, first test the product on a small patch of skin. Wait 24 hours. If any unpleasant reaction occurs, do not use the product.
All claims regarding medicinal benefits from our soaps are based on a well documented legacy of benefits of the herbs and essential oils we use, and is common knowledge.