At Camamu, we’re all about bringing you products crafted with care for both you and the planet. We’d love for you to be thrilled with your purchase! Our policies reflect our commitment to your happiness while keeping waste to a minimum. If it’s not quite what you expected, here’s how we can help:
- Handcrafted Variations: Each product is handmade, which means subtle differences in scent, color, or texture are all part of the artisan touch. These unique details don’t qualify for returns, exchanges, or refunds.
- Personal Preferences: Scent, color, and feel are uniquely personal choices. While we hope every product is just right for you, we can’t accept returns or exchanges based on personal preference.
- Soaps & Shampoos: For quality concerns, we’ll be happy to help. We’re unable to accept returns for variations or preferences. If you’re slightly unsatisfied, let us know, and we’ll gladly offer a small discount on your next purchase to avoid added waste.
Skincare Products
If you have a quality or performance issue, please reach out within 7 days. We may offer store credit or a replacement at a discount, with the customer covering shipping costs.
Damaged or Missing Items
If something arrives damaged or missing, let us know! We can provide a refund for items damaged in transit. Just send us a photo within 2 days of confirmed delivery.